Legal

Privacy Policy

Last Updated: July 2026

Introduction

Paddock Pool Equipment Company LLC ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request assessments, communicate with us by SMS, or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

Fill out contact forms or request assessments
Request a quote or consultation
Subscribe to our newsletter or communications
Engage us for consulting or managed services
Communicate with us via email, phone, or chat

This information may include:

Name, email address, phone number, and mailing address
Company name, job title, and industry
Information about your project environment and needs
Payment information (processed securely through third-party providers)

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

IP address and approximate location
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website or source
Click patterns and navigation behavior

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested services
Deliver and improve our services and equipment
Send you information about our products, services, and industry updates
Process payments and manage billing
Analyze website usage to improve user experience
Detect and prevent fraud or security threats
Comply with legal obligations and enforce our terms
Communicate important updates about your projects

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our business, including CRM systems (NetSuite), and payment processors.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Protection of Rights: We may disclose information to protect the rights, property, or safety of PPEC, our clients, or others.

Third Party Service Providers

We use the following categories of third-party service providers:

Website Hosting: WIX provides hosting, CDN, and security services for our website.
CRM and Marketing: NetSuite manages our customer relationship data and marketing communications.
Analytics: We may use analytics services to understand website usage patterns.
Payment Processing: Secure payment processors handle billing transactions.

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Data Retention

We retain your personal information for as long as necessary to:

Provide services you have requested
Comply with legal obligations (e.g., tax and accounting requirements)
Resolve disputes and enforce our agreements
Maintain business records for legitimate purposes

When you request deletion, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest
Access controls and authentication requirements
Regular security assessments and monitoring
Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws. For California residents, notification will be provided within 72 hours of discovery if the breach is reasonably likely to result in harm. Notification will include the nature of the breach, types of information affected, and steps you can take to protect yourself.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Your Rights

Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Correct: You can request correction of inaccurate personal information.
Right to Opt-Out: You can opt out of the sale or sharing of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Do Not Sell or Share My Personal Information

PPEC does not sell your personal information. We do not exchange your personal information for monetary consideration.

We may share certain information with analytics and advertising partners for targeted advertising purposes, which may constitute "sharing" under CCPA. You can opt out of this sharing by:

Clicking "Decline All" or managing preferences in our cookie consent banner
Emailing us with subject "Do Not Share"
Using Global Privacy Control (GPC) signals in your browser

How to Exercise Your Rights

To exercise your California privacy rights, contact us or call (803) 324-1111. We will verify your identity before processing your request and respond within 45 days as required by law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through our cookie consent banner or your browser settings.

SMS/Text Messaging Consent Policy

PPEC may use SMS (Short Message Service) and MMS (Multimedia Message Service) text messaging to communicate with clients and prospects who have provided consent. This section describes how we collect consent, use text messaging, and your rights regarding text communications.

10.1 Consent Requirements

By providing your mobile phone number and opting in to receive text messages from PPEC, you expressly consent to receive recurring automated marketing and informational text messages at the phone number provided. Your consent is not a condition of purchase.

Consent may be obtained through:

Website forms where you check a box agreeing to receive text messages
Written consent on service agreements or contracts
Verbal consent documented by our team
Replying "YES" or an affirmative keyword to an opt-in request

10.2 Types of Messages

PPEC may send text messages for the following purposes:

Service Notifications: Updates about your equipment, appointments, and support services
Promotional Messages: Information about new services, assessments, and special offers (with your consent)
Appointment Reminders: Confirmations and reminders for scheduled consultations

10.3 Message Frequency

Message frequency varies based on the type of communication. Typically, you may receive:

Service notifications: As needed
Promotional messages: Up to 4 messages a month

10.4 Opt-Out Instructions

You may opt out of text messages at any time. To stop receiving text messages from PPEC:

Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message
Call us at (803) 324-1111 to request removal

After opting out, you will receive a confirmation message. Please allow up to 48 hours for your request to be fully processed. Opting out of promotional messages will not affect service-related or transactional messages necessary for your account.

10.5 Costs and Carrier Information

Message and data rates may apply. Standard messaging rates from your wireless carrier apply to messages sent and received. PPEC does not charge for text messages, but your carrier may. Check with your mobile carrier for details about your messaging plan.

Text messaging services are supported by most major carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

10.6 Delivery and Limitations

Text messages are delivered on a "best efforts" basis. PPEC utilizes third-party messaging service providers and carriers to deliver messages. We cannot guarantee:

Delivery of all messages or delivery within any specific timeframe
Message delivery to all wireless carriers or devices
That the service will be uninterrupted or error-free

The Text Messaging Service may not be available in all areas or on all devices. Zoom Phone or other underlying service providers may impose limitations on message delivery.

10.7 Information We Collect via Text Messaging

When you opt in to text messaging, we collect:

Your mobile phone number
Consent timestamp and method
Message delivery status and engagement metrics
Opt-out requests and dates

We do not sell, rent, or share your phone number or text messaging consent information with third parties for their marketing purposes. Your information may be shared with our messaging service providers solely for the purpose of delivering messages.

10.8 Consent Records

We maintain records of your consent for a minimum of four (4) years or as required by applicable laws. Consent records include the timestamp of consent, the method of consent acquisition, the specific messaging program consented to, and the phone number provided.

10.9 Compliance

PPEC's text messaging practices comply with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and applicable state and federal regulations. We register all messaging campaigns with The Campaign Registry as required by major wireless carriers.

International Data Processing

PPEC is based in the United States, and your information is processed and stored in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last updated" date. For material changes, we will provide notice through our website or by email. Your continued use of our website or services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Paddock Pool Equipment Company

555 Paddock Pkwy

Rock Hill, SC

Email: info@paddockindustries.com

Phone: (803) 324-1111